Complaint management

At Normandin Beaudry, integrity, ethics, and transparency are core to everything we do. To uphold these values, we have implemented an impartial, confidential, and accessible reporting mechanism that allows anyone—whether a member of our organization, a client, supplier, business partner, or a member of the public—to file a complaint or raise a serious concern with confidence.

Our policy ensures that every report is handled rigorously, fairly, and discreetly, and that individuals who submit a complaint in good faith are protected against any form of reprisal. It outlines the available reporting options, the steps in the handling process, Normandin Beaudry’s commitments regarding ethics and confidentiality, and the protections in place for reporting individuals.

We invite you to consult the document below for full details on our reporting mechanism, the responsibilities of all parties involved, and the guiding principles that frame the examination and resolution of complaints.

To file a complaint or raise a concern about our organization or practices, you may use our external complaint management service. This service handles reports independently, impartially, and confidentially, at any time.

• Secure online form: https://clearviewconnects.com/
• Phone (24/7): 1 800 896-8301

Normandin Beaudry is committed to addressing every complaint seriously and taking the necessary measures to resolve the issues raised in a fair and equitable manner.

For complete information on the reporting mechanism, procedures, roles and responsibilities, and the protections offered to reporting individuals:

👉 Visualize the Policy on Reporting and Protection of reporting individuals (PDF).

This document provides details on:

• the objectives of the reporting mechanism;
• the groups covered by the policy;
• the available options for filing a complaint;
• the principles guiding investigation and followup;
• the protections available to individuals who report concerns in good faith.